FAQ
Soochuh most frequently asked questions
WHERE IS SOOCHUH MANUFACTURED?
We manufacture all our garments in Cape Town, South Africa. Using smaller quality-approved CMT’s. We try maintain a stock on hand of each size and colourway. We have ongoing production cycles, to maintain stock levels.
Our fabric is all sourced within the region of South Africa.
WHAT TO DO WHEN WE SOOCHUH IS OUT OF STOCK?
If there is a specific item, size, or colourway that is currently listed out of stock, simply pop us an email, info@soochuh.com, Requesting the next production cycle. This will allow us to give you a timeframe, by when you can expect a replenishment of the item online. This timeframe may only be applicable to standard items.
OUR SHIPPING TIME FRAMES?
We use registered third-party couriers to handle our nationwide shipping. Shipping usually takes between 3-5 business days to be delivered, from the date of collection. We try maintain this for all national hubs, JHB/PTA/DUR/CPT. For outlying and rural areas, shipping will usually take 7-10 business days.
Local Cape Town based deliveries will usually take place within 2-3 business days.
For more information, please refer to our shipping policy (insert: URL Link)
DOES SOOCHUH SHIP GLOBALLY?
We are working on getting our network out onto the global stage.
We are able to ship samples, to registered businesses. Bulk orders which need to be shipped globally will be handled with our shipping agent.
I NEED TO ORDER SOOCHUH SCRUBS FOR MY MEDICAL PRACTICE?
We handle Team orders a little different to our standard B2C business. Send us an email, info@soochuh.com, notify us of your interest to kit your team out in Soochuh. Team orders (+20 sets) are customizable. We are able to produce in a wide variety of colorways, depending on availability of fabric in the market. We can lengthen the tops for a more modest design and do embroidery of custom logos and texts onto Soochuh scrubs.
HOW SHOULD I CARE FOR MY SOOCHUH SCRUBS?
All Soochuh scrubs are machine washable in cold water with a mild detergent and does not act well to fabric softners. Soochuh Scrubs can be hand washed with warm water. Wash scrubs with similar colours. Soochuh scrubs can be warm ironed, but not tumble dried. Do not dry clean nor use any form of bleach when washing.
WANT TO BECOME A SOOCHUH AMBASSADOR?
We are always looking for people to review the product, constructive crtitiscm is often what allows us to learn from our own shortcomings. If you feel the brand resides with your lifestyle, drop us a line on any of our social platforms, or email info@soochuh.com. We love building lasting relationships.
Don’t forget to TAG us in any of your social posts.
HOW DO I RETURN MY SOOCHUH ORDER?
We will need your order number, you can slap that to us on email, returns@soochuh.com, it’s that simple, say no more if you don’t need to.
Returns will only be accepted on standard items, within 7 days of receiving the order
We will reach out to you, to arrange the nitty gritty of getting the parcel back to us, items will need to be returned in its original packaging. If you opted for the collection option, it will be on you to return the product in its original packaging to the place by where it was collected.
We do not accept returns on embroidered garments, or customized garments.
Once your items are received and inspected (usually within 3-5 days) you will receive an email notification relating to your refund or replacement item.
Refunds may take 3-5 business days to reflect. Refer to our returns policy for more information.