Soochuh Privacy Policy


  1. Introduction


This Privacy Policy describes how Soochuh (“we,” “us,” or “our”) collects, uses, stores, and protects the personal information of individuals (“Users” or “you”) who interact with our website or web application. We are committed to protecting your privacy and complying with the requirements of the Protection of Personal Information Act (POPI Act) and other relevant data protection laws.


By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Privacy Policy



  1. Information We Collect: 


a) Personal Information:

  • Contact Information: This includes collecting your name, email address, postal address, and phone number, which enables us to communicate with you effectively.
  • Business Information: We collect company names, job titles, and other relevant business details to understand the context of our interactions and tailor our services accordingly.
  • Order and Transaction Details: When you place orders or make transactions with us, we collect information related to those transactions, such as order details, payment information, and invoices, to process and fulfill your orders.
  • Communication Records: We retain records of your communications with us, such as emails or customer support inquiries, to ensure efficient and effective customer service and support.


b) Non-Personal Information:

  • Non-personal information refers to data that does not directly identify you as an individual. It includes information such as your IP address, browser type, device information, and website usage data. We collect this information to analyze trends, administer our website, and improve our services based on aggregated data.


  1. How We Use Your Information: 


a) Provide and Improve Services:

  • We use the information you provide to deliver our services, process your orders, and fulfill your requests effectively.
  • By analyzing your usage patterns and feedback, we can enhance our products and services, ensuring a better experience for you.
  • Customizing and personalizing your experience on our website allows us to provide tailored content and recommendations.


b) Legal Compliance:

  • We may use your personal information to fulfill our legal obligations, such as tax reporting, record-keeping, and compliance with regulatory requirements.


  1. Data Sharing and Disclosure: 


a) Third-Party Service Providers:

  • We engage trusted third-party service providers to perform specific business-related functions on our behalf, such as website hosting, payment processing, shipping, and marketing. These providers are given access to personal information only as necessary to perform their designated tasks and are bound by confidentiality obligations to protect your data.

b) Legal Requirements:

  • We may disclose your personal information if required by law, court order, or other legal processes. This may also include situations where we have a good faith belief that such disclosure is necessary to protect our rights, comply with legal obligations, or ensure the safety of our Users.


  1. Data Security:
  • We prioritize the security of your personal information and implement appropriate technical and organizational measures to safeguard it against unauthorized access, loss, misuse, or alteration.
  • Regular security reviews and updates are conducted to ensure the ongoing confidentiality and integrity of your data. However, it’s important to note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.


  1. Data Retention:
  • We retain your personal information for as long as necessary to fulfill the purposes outlined in the privacy policy, unless a longer retention period is required or permitted by law. Once personal information is no longer needed, we securely dispose of it.


  1. Your Rights:
  • You have the right to access and obtain a copy of the personal information we hold about you. This enables you to review and verify the accuracy and lawfulness of the data processing.
  • If you believe that any of your personal information is inaccurate or incomplete, you can request its correction or amendment.
  • You have the right to withdraw your consent for certain processing activities. However, please note that withdrawing consent may impact our ability to provide certain services.
  • You can request the deletion or restriction of your personal information under specific circumstances provided by law.
  • If you have legitimate grounds for objection, you can object to the processing of your data for certain purposes.



8.        Use of Cookies


Cookies play an important role in enhancing your browsing experience on our website. When you visit our site, small files called cookies are placed on your computer’s hard drive with your consent. These cookies enable us to analyze web traffic, customize the website to your preferences, and provide a personalized browsing experience.


We utilize traffic log cookies to identify the specific pages that are being visited on our website. This information is crucial for statistical analysis, allowing us to understand trends, patterns, and areas of improvement. By analyzing web page traffic data, we can make informed decisions to enhance the functionality, design, and content of our website. Please note that this data is used for statistical purposes only and is subsequently removed from our system.


Cookies are a valuable tool that helps us offer you an improved website experience. They enable us to monitor which pages you find most valuable and relevant, and which ones may require further enhancement. It’s important to emphasize that cookies do not grant us access to your computer or provide us with any personal information about you, except for the data you willingly choose to share with us. You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can modify your browser settings to decline cookies if you prefer. However, it’s worth noting that this may limit your access to certain features and functionality on our website.


9.       Links to Other Websites

Our website may contain links to external websites that we believe may be of interest to you. These links are provided for your convenience and to enhance your browsing experience. However, once you click on these links and leave our site, please be aware that we have no control over the content, privacy practices, or security of those websites. 


Therefore, we cannot assume responsibility for the protection and privacy of any information you provide while visiting such sites. It’s important to exercise caution and review the privacy statements and terms of use of the external websites you visit.

When you navigate to an external website through the links on our site, please understand that our privacy statement no longer applies. Each website has its own privacy policies and practices that govern the collection, storage, and use of your personal information. We recommend carefully reviewing the privacy statements of any external websites you visit to ensure your information is protected and your privacy is maintained.


By providing these links, we aim to enhance your browsing experience and provide you with additional resources and information. However, we encourage you to exercise caution and make informed decisions when interacting with external websites.




  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:


Soochuh Pty Ltd

Cape Town, Western Province
South Africa


We are committed to addressing and resolving any privacy-related issues promptly and in accordance with applicable laws and regulations.


  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, in response to legal, technical, or business developments. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.



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